IS SHIPPING FREE?
Shipping is free WORLDWIDE on most items.
We cooperate with major and trusted international carriers UPS,FedEx, DHL, TNT to ensure your package arrives to your destination fast and affordable.
Total Delivery Time = Processing Time + Shipping Time
Processing Time: 2-4 business days
Note:Processing Time of the product is calculated from the time your order is confirmed
For order(s) with more than one item, the processing item will according to the item with longest processing item.
United States 7-10 Business Days
Canada 10-12 Business Days
United Kingdom 10-12 Business Days
Australia 10-12 Business Days
Other countries 10-12 Business Days
For the shipping package, we use plain brown box or padded bubble mailer, there are no sensitive images or words on it, nor our brand name or website, no one will know what’s inside. We designed everything discreetly.
Tracking number will be sent to your order dispatch email 2-3 days after we ship your order. All tracking numbers can be tracked on https://www.17track.net .
US customers, if your order is more than 25 working days overdue, please contact us via email@example.com;
Customers from other countries, your orders may be delayed while customs clearance, if more than 30 working days overdue, feel free to contact firstname.lastname@example.org.
Affected by Covid-19, there will be some delay on the delivery.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.